Help Center
Help Center
We can help. Send us the topic that best describes your issue with your specific details on [email protected]
We can help. Send us the topic that best describes your issue with your specific details on [email protected]
Role IUXTRADE is a globally recognized multi-asset brokerage, providing traders with access to CFDs, commodities, cryptocurrencies, and indices. Established in 2016, IUXTRADE has grown to serve over 1,000,000 users worldwide. Operations IUXTRADE offers competitive trading conditions, including: Regulation IUXTRADE operates under a regulatory body to ensure transparency and security for...
When you want to invest by trading, you need a broker. IUXTRADE is very important and necessary in Forex trading. We will act as an intermediary for sending your orders to the Forex market because you cannot send your orders to the Forex market directly. IUXTRADE is your best partner...
IUXTRADE has to perform periodic maintenance of servers on their infrastructure to provide reliable service. You may experience a service outage during server maintenance, but please rest assured that your funds are safe and that normal service will resume as soon as possible. You will be promptly notified of server...
There are 2 cases of LotBack redemption: In the section on exchanging to balance, it is recommended to exchange only when the balance is equal to 0 or positive. If all orders are closed, the system will immediately reset the balance.
In case you are unable to open more orders because your margin is insufficient due to a variety of factors such as leverage, open order price (current price), lot size, etc. You can calculate financial instruments by entering the details of leverage, open order price (current price), and lot size...
If you withdraw funds from a credit trade account, the bonus will be deducted automatically, which can occur in two cases.
The trading account is not closed when the balance is reset to zero, and you can continue to trade on it after the balance is reset to zero. IUXTRADE recommends waiting until the balance has been reset to zero before depositing it to a negative balance. The process of resetting...
As for being unable to trade, it may be caused by 2 cases.
Once the deposit transaction is complete, you can start trading. In the event that the balance is not received, you can follow the steps as follows: In case the balance does not match the MT5 program, you need to press the refresh button in the top right corner of the...
If you encounter problems uploading documents, you can fix it easily by following these steps: To verify identity and bank, you need to upload document files. We will keep your information confidential. After you have verified your identification and bank account, you can immediately begin trading on the IUXTRADE.
For PC customers, trading history can be checked at MT5 in the History menu, and you can export trading history by yourself. But if any customer who does not use a PC would like to request a trade history, please contact us via email: [email protected] with your account number, trade order...
Why is the account number lost? Please note that since IUXTRADE can open up to 6 trading accounts per account, opening multiple trading accounts will give us a lot more resources. The accounts that are inactive or have no balance must be cleared by the IT Support department. This process...
For news and updates, including holiday-related notifications, reset bonuses, application updates, or various messages, all customers will receive an email from IUXTRADE. It will be the application email address.
EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF, and USD/CAD are the most regularly traded pairs. The most liquid currency pairs are those issued by countries with politically stable governments and well-regarded central banks. The most popular currency pairs are those linked with the US dollar; these are referred to as the “majors.”...
Most financial instruments do not have trading hours on weekends. As a consequence, it cannot be traded. Regular Forex trading hours are available at this Regular Forex trading hours However, cryptocurrency is a group of financial instruments that allows for continuous trading over the weekend. This means that only cryptocurrencies...
IUXTRADE offers instruments: On our website, you can find information and details about the instruments we have in the Trade menu, and you can locate instrument pairs in the Markets menu. You can begin practicing on a demo account before moving on to real money trading.
If you are not receiving a verification email during registration: If all the above methods cannot reduce the issue, please feel free to contact our support team via email at [email protected].
No, demo accounts are virtual trading accounts. Trading conditions for demo accounts are exactly the same as for real accounts, but funds are completely virtual. The purpose of demo accounts is to give traders a way to practice trading and experience trading with our platform without using real money. Reminder:...
For identity verification, documents issued by a legally authorized entity or relevant government agency are required. Acceptable documents for identity verification include: National ID card, Passport, or Driver’s License. The document must be valid for at least three (3) months before expiration.
IUXTRADE is not offering signals directly. However, we cooperated with MyFxbook to offer Autotrade. Autotrade lets you now copy strategies from MyFxbook signal sources to your trading account. However, IUXTRADE regularly stays updated with critical economic events and releases, including interest rate decisions, GDP announcements, NFP numbers, and more. Our...
It is usual to experience platform freezes or a lack during news or other turbulent times simply because of the information flooding your terminal. Furthermore, many people could be using the service at that time, causing delays and also dependent on the technology utilized. To restrict the possibility of freezing,...
IUXTRADE is owned by IUX Trading Limited., which oversees the safety of client funds and protects consumers by applicable laws and regulations. Therefore, the measures that IUXTRADE has taken include the following: Client funds are transferred to the company’s segregated client bank accounts. These funds are off the balance sheet...
No, your new account will be automatically verified if you have used the same personal / contact information as your previous account.
Impossible. You cannot lose more than the amount you deposited if a currency pair slippage results in a negative balance. This negative value will be reset automatically the next time you deposit.
The bonus amount is part of your capital and can be used for trading. Therefore, you can lose your bonus; however, you do not have to compensate for the lost bonus. Moreover, you can get a new bonus by depositing it according to the terms and conditions.
For IUXTRADE’s hedging policy across its four account types, hedging for the Standard+ account is divided into two cases: For Standard, Raw, and Pro accounts, hedging is allowed in all cases.
We understand your concerns regarding the safety and privacy of your personal data. Rest assured that the protection and security of your private information are of utmost importance to us. We have implemented robust measures and financial standard protocols to safeguard your data from unauthorized access, loss, or misuse. Our...
In the event that your Proof of Identity (POI) or Proof of Bank (POB) documents have been rejected during the account verification process, you may need to take appropriate action to resolve the issue. How to check the reason my document was rejected To ascertain the specific reason your document...
Open positions and pending orders will remain in the system even after you exit the trading platform. All types of orders will be like this except for trailing stops. Trailing stops will not be executed when you close or exit MetaTrader5. Expert advisors will not run when MetaTrader5 is closed...
You can easily get a free bonus with IUXTRADE. IUXTRADE offers its clients two types of bonuses: deposit bonus 35% and deposit bonus 25%. If you don’t have an account with us, we recommend you register and open the Standard+ account first and complete your deposit. Then you can claim...
The IUXTRADE demo account will never expire. You can use this demo account as long as you want. Demo accounts that have been inactive for more than 90 days since the last log-in date will be closed. However, you can open a new demo account at any time. Please note...
We never give out customer’s personal information to third parties for purposes of marketing. We accumulate personal information that is legally necessary for us to offer customers excellent goods or services or to perform identity checks in order to meet our legal and regulatory requirements and to combat fraud.
Opening an account with IUXTRADE, you have to verify your identity and verify POB (Proof of Bank) to start trading or transacting with us. To open an account and the process of identity verification and POB verification in detail, you can find information here: In case you need to open...
IUXTRADE has expanded its services to support more customers. Currently, the service is available in Japan. You can apply for a trading account with IUXTRADE and check the transaction process easily from the control panel.
The details of Internal accounts transferring are stated as below
All IUXTRADE account types, including Standard, Standard+, Raw, and Pro, are free of charge on all account types. Therefore, there are no fees to pay for opening an account or trading on these accounts.
IUXTRADE is a trading broker that manages the market in a hybrid format. In certain time intervals, IUXTRADE acts as a counterparty to all trading orders it provides. It serves as a market maker by providing liquidity and internally matching trading orders, earning profits primarily from spreads and commissions charged...
Enjoy no overnight charges across all accounts! No extra
fees on most instruments for stress-free trading.
Enjoy no overnight charges across all accounts! No extra fees on most instruments for stress-free trading.
IUX Trading Limited is incorporated in Saint Lucia under registration number 2023-00442 at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. The physical address of the company is at Office 2, 26 Pittalou str., P.C. 3117, Limassol, Cyprus.
Risk Warning: IUX Trading Limited does not provide services to citizens or residents of certain countries, including but not limited to the United States of America, the United Kingdom, Iceland, Liechtenstein, Norway, the Philippines, Switzerland, North Korea, Myanmar, Iran and residents of the European Union. Individuals accessing this website or its services are responsible for ensuring their usage complies with local laws. IUX Trading Limited does not guarantee that the website information or service is suitable for all countries. The information on this site is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Trading in CFDs carries a high level of risk. Please ensure you fully understand the risks involved, and seek independent advice if necessary.
IUX Trading Limited is not under the supervision of the JFSA, it is not involved with any acts considered to be offering financial products and solicitation for financial services, and this website is not aimed at residents in Japan.
By registering the account, you acknowledge that you are doing account voluntarily and without any solicitation from iuxtrade.com.